How to Fix PS4 Error NP-41772-1

  • February 7, 2024
  • ubaidah khan
  • How To
  • 0

Hey, gamers! We all enjoy our PlayStation 4 for the fantastic gaming experiences it provides but annoying errors like NP-41772-1 sometimes spoil the fun. This unpleasant trouble often interferes with the internet or connection which causes headaches for players.

But don’t worry! This guide will help you handle NP-41772-1 like a gaming pro. We’ll explain the issues and provide simple solutions so you can get back to playing your favorite games without interruption. Let’s get started!

Check Internet Connection:

A solid internet connection is essential for smooth gaming. Before we get into complex solutions, let’s start with the fundamentals:

Verify Stability:

  • Ensure that your Wi-Fi or cable connection is reliable.
  • When using Wi-Fi, check the signal strength. Closer to the router is usually preferable.

Restart router/modem:

  • Unplug your router or modem’s power cable.
  • Wait approximately 30 seconds before plugging it back in.
  • Allow it to completely restart before checking your connection.

Other devices:

  • Check to see if any other devices on your network are generating interference.
  • Disconnecting unnecessary devices will free up bandwidth for your PS4.

Restart your PlayStation 4:

When in doubt, a simple reset can do wonders. Try these steps to give your PS4 a new start.

Proper Power-Off:

  • From the main menu, turn off your PS4. Make sure it isn’t on Rest Mode.
  • Hold down the power button on the front of the console until you hear the second beep. It means a complete shutdown.

Unplug the Power Cable:

  • After turning off the PS4, disconnect the power cable from the back.
  • Wait at least 30 seconds before plugging it back in.

Power On:

  • Plug the power cable back in.
  • Turn on your PS4 by pressing the power button.

Update System Software:

Keeping your PS4’s system software up to date is essential for achieving optimal performance and addressing possible issues. Here’s how to ensure you’re running the most recent version:

Navigate to settings:

  • From the main menu, select “Settings.”
  • Select System Software Update.
  • Scroll down and choose “System Software Update.”

Check for updates:

  • Your PlayStation 4 will automatically check for updates. If a new version is available, follow the on-screen instructions to download and install it.

Wait for completion:

  • Allow the updating procedure to complete. This could take some time, depending on the size of the update.
  • Restart if necessary.
  • After the update is finished, restart your PS4 if suggested.

Check PlayStation Network Status:

Before you begin troubleshooting, make sure that the PlayStation Network (PSN) is active and operating. Follow these steps:

Visit the official PSN status page:

  • Open a web browser and navigate to the official PlayStation Network status page. You can find it on the PlayStation website.

Check Service Status:

  • Have a look for any service disruptions or concerns in your region.
  • Pay attention to the “Gaming and Social” section as network troubles may affect online gaming.

Wait for solutions:

  • If there are any reported faults on the PSN status page, it is best to wait until they are resolved.
  • “Sony” normally addresses and resolves network issues quickly.

Change DNS Settings:

Adjusting your PS4’s DNS settings can sometimes treat connectivity issues. To change your DNS settings, follow these steps:

Go to Network settings:

  • From the main menu, select “Settings.”
  • Choose “Network” and then “Set up Internet Connection.”

Select Connection Type:

  • Depending on your connection type, you can choose Wi-Fi or LAN.

Custom Setup:

  • When prompted for the setup method, select “Custom”.

IP Address Settings:

  • Choose “Automatic” for IP Address Settings.

DHCP Hostname:

  • Set “Do Not Specify” for the DHCP Host Name.

DNS Settings:

  • Select “Manual” for DNS settings.

Enter the Google Public DNS:

Enter the following DNS addresses

  • Primary DNS is 8.8.8.8.
  • Secondary DNS is 8.8.4.4.

MTU settings:

  • Select “Automatic” for MTU settings. 

Proxy Server:

  • Choose “Do Not Use” for the Proxy Server.

Test Connection:

  • After making the changes, check your internet connection to guarantee that the new settings are working.

Use a Wired Connection:

To set up a wired connection on your PS4, follow these steps:

Connect an Ethernet cable:

  • Connect one end of an Ethernet cable to the LAN port on the back of your PlayStation 4.
  • Connect the other end to an open LAN port on your router or modem.

Navigate to Network settings:

  • From the main menu, select “Settings.”
  • Choose “Network” and then “Set up Internet Connection.”

Choose a wired connection:

  • When asked to choose a connection method, select “Use a LAN Cable”.

Automatic Settings:

  • Select “Easy” under IP Address Settings to enable automatic configuration.

Test Connection:

  • After finishing the setup, test your internet connection to ensure the change to a wired connection.

Restore default settings:

In case of recurring issues, consider resetting your PS4 to its default settings. Navigate to “Settings,” then “Initialization” and finally “Restore Default Settings.” This does not delete the saved game but rather resets system settings. Use with caution as it may assist resolve the NP-41772-1 issue by removing potential configuration conflicts.