We apologize that when you try to access Prime Video content, you keep receiving an error code 1061. To prevent the content from becoming too lengthy, kindly notice that the response will be divided into two halves. If nothing works, you might try the following useful troubleshooting steps that may help:
Clear App Data & Restart
On Fire TV, clear the app’s data and cache and force-stop the Prime Video app, this will be done as follows:
- On your Fire TV Stick, navigate to Settings.
- Choose Applications.
- Choose the Prime Video app from Manage Installed Applications if you’re experiencing issues with it.
- Choose “Clear Data” after selecting “Clear Cache.”
- Choose Force Stop.
- Next, turn on your smartphone again:
- Navigate to Settings.
- After choosing My Fire TV, click Restart.
If the problem still exists then you have to do some more steps.
Update the Software on Your Fire TV
The issue you are facing might be due to the update problem when you update the software the problem may go away, here are the steps for that,
- Go to Settings on your Fire TV.
- Select My Fire TV.
- Select About.
- Select Check for System Update.
- If an update is available, select Install Update.
Updating issues in the app might be the cause you were having the error, so when you update the app, it might start to work. If it doesn’t then there is another issue that needs to be resolved.
Some other Steps to Resolve the Error
If the error persists and you are unable to access Prime video content, then you can check the following things,
- It is possible to stream a single title to up to two devices simultaneously, therefore be careful not to use the same account on more than one device.
- Verify that the HDMI cable you use to connect any external device to your TV or display is compliant with HDCP 1.4 (for HD video) or HDCP 2.2 (for UHD and/or HDR content).
- Put an end to any more Internet activity, particularly if multiple devices are utilizing the network simultaneously.
- Examine your connection to the Internet.
- Reboot and power cycle the Wi-Fi modem and router after unplugging them for 30 seconds.
- Look for firmware upgrades for your router.
- Turn off all proxy servers and VPNs.
- Change the network security to “open,” and try to connect your Fire TV device to your network.
- When connected to a secure network, you should have your Wi-Fi security settings set to WPA TKIP or WPA2 CCMP, with 802.11n or 802.11g/n as the channel. It is advisable to include your Fire TV’s MAC address ([MAC ADDRESS]) in the list of approved devices in your router’s configuration.
- If at all possible, attempt to connect to a different wireless frequency band (e.g., move from 5 GHz to 2.4 GHz, or vice versa).
- Use one of the following channels when your Wi-Fi network’s frequency is set to 2.4 GHz: 1, 6, 7, 8, or 11. Please utilize channels 36, 40, 44, or 48 while it’s on 5 GHz. To prevent network overlaps, try one of the other suggested channels if one of them gets active first. Make sure that the network names (SSID) for the 2.4 GHz and 5 GHz networks are distinct when your router utilizes both frequencies concurrently.
After all these given steps, if the problem persists despite all these efforts, it is advisable to contact Amazon’s customer support for further assistance. Amazon’s customer care center ensures access to dedicated support professionals who can provide tailored assistance.
Their expertise and resources will help diagnose and address the underlying issue, ensuring a seamless and enjoyable Fire Stick experience. They can provide the latest and most accurate information regarding error codes and offer personalized guidance based on your specific situation.
Customer support is equipped to address technical issues and can help troubleshoot problems that may require more specialized solutions. By reaching out to the customer care center, you can ensure that you receive the most effective support in resolving the Fire Stick error code 1061 or any other persistent issues you may be facing.